Regardless of where customer service agents are geographically located or where customers contact them from, Sharpen leverages an advanced IVR to intelligently route interactions based on skill level, past call history, and location. Businesses can respond to the multi-channel needs of their customers easily whether they use traditional voice or other self-service methods like texting, email, social media, live video or web chat. The platform also benefits the business’ customers as they get to choose how they interact with your contact center, service desk or support team. this digitization extends to its reporting system as well, gathering data across multiple queues, agents, dates, or call-related metrics. There is also option for the business to fully digitize its operations, eliminating the need for hardware by utilizing a VoIP phone system to make calls and video chat, text message and more from the same platform. Sharpen provides an opportunity for the business to optimize its customer service team’s strengths and ensure that each interaction is routed to the most qualified agent for efficient resolution. It transforms the way people think about customer service technology, and provides an omni-channel customer experience from a single, easy-to-use, unified cloud communications platform. This cloud based solution unites the entire organization from sales to customer service in one fully-managed account. Sharpen provides a centralized enterprise-grade communication platform for small, medium and large businesses. Theres currently 60 knocked off the RRP of FRANZIS SHARPEN projects professional which means, for a limited time only, the software is available for £35.
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